Returns & Refunds

We want you to feel confident ordering from DoSay Clothing. If something isn’t right, contact us at enquiries@dosayclothing.co.uk and we’ll help.

Our 30-day returns policy

You can request a return within 30 days of receiving your order. Please send the items back within 14 days of telling us you wish to return them.

For returns requested after the statutory 14-day cancellation period, items must be unworn, unwashed and in their original condition, with tags attached. Trying items on indoors to check the fit is fine.

Please reuse the original packaging where possible and pack your return securely.

How to return an item

Email enquiries@dosayclothing.co.uk with your order number or other proof of purchase and details of the items you wish to return.

We’ll provide the return address and instructions. You do not need to give a reason for a change-of-mind return, although feedback is always welcome.

Please keep proof of postage. We recommend a tracked service.

Contacting us helps us identify your return; your statutory cancellation rights do not depend on us approving your request.

Return postage

For change-of-mind returns, including choosing a different size or colour, you are responsible for return postage.

If an item is faulty, damaged on arrival or incorrect, we will cover reasonable return postage costs. Please contact us so we can arrange a suitable return method.

We do not charge a restocking fee.

Refunds

Refunds are made to your original payment method.

For change-of-mind returns, we will refund you without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Your bank or payment provider may take additional time to display the refund.

If you cancel your entire order within the statutory cancellation period, we will also refund the original standard delivery charge. Any additional amount paid for an upgraded delivery service is not refundable.

For returns requested under our extended policy after the statutory cancellation period, the original delivery charge is not refundable unless required by law.

Your UK cancellation rights

For most online clothing purchases, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive it. You then have a further 14 days to send the goods back.

You may inspect and try on clothing as you would in a shop. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning.

The stricter condition requirements of our extended returns offer do not limit these statutory rights.

Faulty, damaged or incorrect items

Please email us with your order details and a description of the problem. Photos can help us resolve it more quickly.

We will provide the refund, repair or replacement you are entitled to under UK consumer law. Your rights regarding faulty or misdescribed goods are not limited to our 30-day change-of-mind policy.

Sale items

Sale items can be returned under the same policy as full-price items.

Exchanges

If you need a different size or colour, contact us to check availability. We normally handle exchanges by refunding the returned item and asking you to place a new order.

Contact

DoSay Clothing Ltd
enquiries@dosayclothing.co.uk

Nothing in this policy affects your statutory rights.